Refund policy

Coffee Gold Returns & Refund Policy

Overview

At Coffee Gold, we take pride in delivering premium, freshly roasted coffee with care and quality in every order.

Due to the perishable nature of our products, we are unable to accept returns of coffee once it has been delivered. However, if there is an issue with your order, we will always work with you to make it right.

Damaged, Incorrect or Faulty Orders

If your order arrives damaged, incorrect, or faulty, please contact us within 7 days of delivery.

We may ask for:

your order number
a description of the issue
photos of the product and packaging

Once reviewed, we will offer a suitable resolution, which may include:

a replacement
a refund
or store credit

Non-Returnable Items

As coffee is a consumable product, we do not accept returns or exchanges for:

change of mind
personal taste preferences
opened products

We recommend reviewing product descriptions carefully before purchase.

Refunds

If a refund is approved, it will be processed to your original payment method within 5–10 business days.

Shipping costs are non-refundable unless the issue is due to an error on our part.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We will do our best to accommodate requests before the order is processed and dispatched. Once an order has been shipped, we are unable to make changes.